Datadog Customer Success Manager – Boston
Boston, Massachusetts, USAFull-timePosted September 2, 2026
Work mode
Hybrid
Estimated salary
$89,000 – $118,000 USD (base range published)
Employment type
Full-time
Experience
5–7 years customer account-facing experience
Job Description
Drive product attachment and strong relationships across the existing base through onboarding, upsell and cross-sell. Advocate for customers internally, monitor usage for renewal risk and adoption, and run growth cycles in-account without waiting for constant managerial cover on pricing objections.
What you'll do
- Partner with sales for smooth transition and onboarding
- Build trusted long-term customer relationships
- Run full sales cycle for growth opportunities in existing accounts
- Advise customers on effective Datadog usage
- Monitor usage trends for renewal risk and adoption upside
- Collaborate with Support, Product, Finance and Legal
